Privacy Policy

Effective Date: June 1, 2020

This Privacy Policy (“Policy”) describes how Kobo Ittai, Inc. (“Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our websites, landing pages, portals, forms, advertisements, digital properties, or otherwise interact with us online or offline (collectively, the “Services”).

By using the Services, submitting information, or interacting with Company, you acknowledge the practices described in this Policy.

COMPANY INFORMATION

Kobo Ittai, Inc.
25876 The Old Rd., Suite 232
Stevenson Ranch, CA 91381-1711
310-616-5121

Privacy Requests: privacy@koboittai.com
General Legal: legal@koboittai.com
Contact Preferences / Opt-Out: opt-out@koboittai.com

1. INFORMATION WE COLLECT

We may collect information directly from you, automatically through technology, from service providers, from advertising partners, from referral sources, or from publicly available sources.

1.1 Information You Provide

Examples include:

  • name
  • company name
  • email address
  • phone number
  • mailing address
  • job title
  • inquiry details
  • appointment requests
  • uploaded files
  • payment information (processed by payment providers)
  • survey responses
  • service needs
  • communications with us

1.2 Information Collected Automatically

Depending on settings and applicable law, we may collect:

  • IP address
  • browser type
  • device identifiers
  • operating system
  • pages viewed
  • clicks
  • referring URLs
  • session activity
  • timestamps
  • approximate geolocation
  • ad interactions
  • cookie identifiers

1.3 Information from Other Sources

We may receive information from:

  • CRM platforms
  • analytics tools
  • advertising platforms
  • referral partners
  • public databases
  • lead providers
  • social platforms
  • business directories

2. HOW WE USE INFORMATION

We may use personal information to:

  • respond to inquiries
  • schedule consultations
  • provide requested services
  • deliver products or engagements
  • communicate updates
  • process transactions
  • personalize experiences
  • improve websites and campaigns
  • analyze performance
  • conduct internal reporting
  • maintain security
  • prevent fraud
  • enforce agreements
  • comply with legal obligations
  • market our services where permitted by law
  • manage client relationships

3. COMMUNICATIONS CONSENT / OPT-OUT

If you voluntarily provide contact information, we may contact you regarding:

  • your inquiry
  • requested services
  • appointments
  • client relationship matters
  • operational updates
  • billing matters
  • marketing communications where permitted by law and consented to where required

Communications may occur via:

  • email
  • telephone
  • SMS/text message
  • voicemail
  • automated technology where legally permitted
  • manual outreach

You May Opt Out By:

  • using unsubscribe links in emails
  • replying STOP to applicable SMS messages
  • emailing opt-out@koboittai.com

Even if you opt out of marketing communications, we may still send transactional, account, billing, legal, security, or service-related messages where permitted by law.

Nothing in this Policy limits rights under TCPA, CAN-SPAM, state privacy laws, or similar laws.

4. COOKIES AND TRACKING TECHNOLOGIES

We and our vendors may use cookies, pixels, tags, SDKs, scripts, and similar technologies to:

  • remember preferences
  • analyze traffic
  • improve user experience
  • measure advertising
  • retarget visitors
  • understand campaign effectiveness
  • support security and fraud prevention

You may control certain cookies through browser settings or consent tools where available.

Blocking some technologies may affect functionality.

5. HOW WE DISCLOSE INFORMATION

We may disclose information to:

  • employees and contractors
  • affiliates
  • service providers
  • payment processors
  • CRM providers
  • analytics providers
  • advertising platforms
  • hosting providers
  • scheduling tools
  • legal advisors
  • regulators
  • courts or law enforcement where required
  • buyers or successors in a merger, sale, or reorganization

We do not disclose more information than reasonably appropriate for the purpose involved.

6. NO SALE / NO SHARING EXCEPT AS PERMITTED

We do not sell personal information for money in the ordinary sense.

However, certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or similar regulated activity under some laws. Where required, we will honor applicable rights and choices.

7. DATA RETENTION

We retain information for as long as reasonably necessary for purposes such as:

  • providing services
  • maintaining records
  • analytics
  • security
  • legal compliance
  • dispute resolution
  • enforcing agreements
  • backup and archival needs

Retention periods vary based on context and legal requirements.

8. DATA SECURITY

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission, storage, or security is guaranteed to be completely secure.

9. THIRD-PARTY SERVICES

Our Services may link to or integrate with third-party websites, tools, or platforms.

We are not responsible for the privacy, security, or practices of third parties. Their own terms and policies apply.

10. CHILDREN’S PRIVACY

Our Services are not directed to children under thirteen (13), and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has submitted information improperly, contact us.

11. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights such as:

  • know what information we collect
  • request access
  • request deletion
  • request correction
  • opt out of certain marketing uses
  • limit certain sensitive data uses where applicable
  • appeal certain decisions where required by law

To exercise applicable rights, contact:

privacy@koboittai.com

We may need to verify identity before fulfilling certain requests.

12. CALIFORNIA PRIVACY NOTICE

If California law applies, California residents may have additional rights regarding access, deletion, correction, and certain disclosures.

We will process verified requests in accordance with applicable law.

Authorized agents may submit requests where legally permitted.

13. NEVADA PRIVACY NOTICE

Nevada residents may have certain rights regarding covered information and sale requests under applicable Nevada law.

Requests may be directed to:

privacy@koboittai.com

14. INTERNATIONAL USERS

Our Services are operated from the United States.

If you access the Services from outside the United States, you understand your information may be transferred to and processed in the United States or other jurisdictions with different legal protections.

15. CHANGES TO THIS POLICY

We may update this Policy from time to time.

Changes become effective when posted unless otherwise required by law.

Your continued use of the Services after updates constitutes acknowledgment of the revised Policy.

16. DISPUTE RESOLUTION

Any dispute relating to this Policy or our handling of data shall be governed by the dispute resolution, arbitration, and class action waiver provisions contained in the applicable Terms of Use or other governing agreement between you and Company, to the fullest extent permitted by law.

17. CONTACT US

Questions or requests regarding this Policy may be directed to:

Kobo Ittai, Inc.
25876 The Old Rd., Suite 232
Stevenson Ranch, CA 91381-1711

privacy@koboittai.com
legal@koboittai.com